Our refund and returns policy lasts 15 days. If 15 days have passed since your online purchased item was delivered, we can’t offer you a exchange or refund.
To be eligible for a exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We do not offer any refunds or store credit for online purchases. As a small business we try to provide the best value to our customers, and it comes with limitations. We apologies in advance!
To complete your exchange or return, we require a receipt or proof of purchase.
To start an exchange, you can contact us at waryamsonsinc@gmail.com. If your exchange is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting will not be accepted.
If your order qualified for free shipping and you want to return an item or items, we will offer an exchange based on the cost of the item(s) less the actual shipping charges to ship the item(s) to you.
In circumstances where you consider a product defective or damaged, please contact us with details of the product. Please note that we do not cover any associated shipping or handling costs that may incur, you may send the product(s) to our warehouse at #7-3120 Glen Erin Dr, Mississauga, L5L1R6, ON. Alternatively, you may visit our store location to inquire about an exchange on item(s) purchased online.
Damages and issues
Please inspect your order upon receipt and contact us immediately (within 24 hours) if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
You may exchange your item(s) for the same product only.
Exceptions / non-returnable items
Certain types of items cannot be exchanged, like custom products (such as special orders or personalized items), equipment parts and hazardous materials, flammable liquids, disposables or gases. Please get in touch if you have questions or concerns about your specific item.
Please note that as bulky items or appliances are covered by manufacturer’s warranties, they are not eligible for exchanges or returns from panacheshop.com. Please kindly follow manufacturer’s warranty instructions or contact us for more information.
Once your order is placed, you won’t be able to modify or cancel the order online. However, you can always email us. If we’ve already shipped out the order, we cannot guarantee that we can cancel the shipment. We do reserve the right to cancel any order but do contact us as soon as possible.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Contact us at waryamsonsinc@gmail.com for questions related to exchange.